{"xsrfToken":"462f0bfd73351103c8509bdd8f9c8553726da952_lout","branding":{"id":"6","key":"tec","name":"Soporte UNEV","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#66140c","headerLinkHoverBGColor":"#66140c","headerBadgeColor":"#66140c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bf6e442e-c892-4b3a-9a7d-9abe302b69df/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODBhYjRkNS0xNjJlLTQzNTQtYTA1OS0xNjY2ZTY4MDVmZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmNmU0NDJlLWM4OTItNGIzYS05YTdkLTlhYmUzMDJiNjlkZiI6WyJyZWFkIl19LCJleHAiOjE3NDMyMDQzOTIsIm5iZiI6MTc0MzIwMzc5Mn0.eCvnTNxyxdUKox5B7dABrN3HzxChlJfrBFyoS_fgpfQ&client=680ab4d5-162e-4354-a059-1666e6805fd0&mode=fit","logoId":"bf6e442e-c892-4b3a-9a7d-9abe302b69df","isLogoAvailable":true,"helpCenterTitle":"Centro de Soporte Virtual UNEV","sharedPortalName":"Centro de Soporte Virtual UNEV","userInitialAnnouncementMessageWiki":"<p><b>Links de Interés que te pueden ayudar a resolver tu problema</b><br> <a href=\"https://youtu.be/qdvD8q8DgTs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Instructivo UNEV 365</a><br> <a href=\"https://youtu.be/oRC5PJlwSXE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Teams para estudiantes</a></p>","translations":{"es-ES":{"helpCenterTitle":"Centro de Soporte Virtual UNEV","sharedPortalName":"Centro de Soporte Virtual UNEV","announcementMessage":"\n*Links de Interés que te pueden ayudar a resolver tu problema*\n[Instructivo UNEV 365|https://youtu.be/qdvD8q8DgTs]\n[Teams para estudiantes|https://youtu.be/oRC5PJlwSXE]\n","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#800700","helpCenterTitleColor":"#800700","bannerMediaApiUrl":"https://api.media.atlassian.com/file/30e9cd33-4f66-4978-929c-7fe70a8cb37f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODBhYjRkNS0xNjJlLTQzNTQtYTA1OS0xNjY2ZTY4MDVmZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMwZTljZDMzLTRmNjYtNDk3OC05MjljLTdmZTcwYThjYjM3ZiI6WyJyZWFkIl19LCJleHAiOjE3NDMyMDQzOTIsIm5iZiI6MTc0MzIwMzc5Mn0.zYRYSEFA3ayeZTReYznsyhiqJ-_Uo-PnaV0e8-yauMs&client=680ab4d5-162e-4354-a059-1666e6805fd0&height=300&mode=fit","bannerMediaApiFileId":"30e9cd33-4f66-4978-929c-7fe70a8cb37f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"tec","projectId":10005,"serviceDeskId":6,"name":"Soporte UNEV","description":"<p>Bienvenido. Puedes generar una solicitud Soporte TEC a partir de las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"10039","name":"Servicios al Estudiante y Docente","descriptionHtml":"<p>Seleccione el tipo de incidente o ayuda que necesite, luego complete la información necesaria.<br> El horario en que serán atendidos los casos es de 8:00am a 5:00pm de Lunes a Viernes.<br> En el primer campo, justo aquí debajo, escriba el correo electrónico personal al que le enviaremos la respuesta a su ticket.</p>","callToAction":"Servicios al Estudiante y Docente","introHtml":"<p>En este formulario puede ser usado por estudiantes y profesores.<br> Coloque su correo institucional al final del formulario, en caso de reseteo de contraseña, coloque un correo externo.</p>","icon":10558,"iconUrl":"https://unev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10558","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[10039]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TEC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODBhYjRkNS0xNjJlLTQzNTQtYTA1OS0xNjY2ZTY4MDVmZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMyMDQ5OTIsIm5iZiI6MTc0MzIwMzc5Mn0.xZIxhR4eTLKkSe08eGxnqX_MeQ1qvdpzKZoWylFQmdQ","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"680ab4d5-162e-4354-a059-1666e6805fd0","tokenDurationInMins":20}},"reqCreate":{"id":10039,"projectId":10005,"form":{"name":"Servicios al Estudiante y Docente","descriptionHtml":"<p>Seleccione el tipo de incidente o ayuda que necesite, luego complete la información necesaria.<br/>\nEl horario en que serán atendidos los casos es de 8:00am a 5:00pm de Lunes a Viernes.<br/>\nEn el primer campo, justo aquí debajo, escriba el correo electrónico personal al que le enviaremos la respuesta a su ticket.</p>","callToAction":"Servicios al Estudiante y Docente","intro":"<p>En este formulario puede ser usado por estudiantes y profesores.<br/>\nColoque su correo institucional al final del formulario, en caso de reseteo de contraseña, coloque un correo externo.</p>","instructions":"<p>Seleccione el tipo de incidente o ayuda que necesite, luego complete la información necesaria.<br/>\nEl horario en que serán atendidos los casos es de 8:00am a 5:00pm de Lunes a Viernes.<br/>\nEn el primer campo, justo aquí debajo, escriba el correo electrónico personal al que le enviaremos la respuesta a su ticket.</p>","icon":10558,"iconUrl":"https://unev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10558","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10102","fieldConfigId":"10205","label":"Tipo de Caso","description":"Seleccione el tipo que más se adapte a su solicitud","descriptionHtml":"<p>Seleccione el tipo que más se adapte a su solicitud</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10128","label":"Cambio de Contraseña","selected":false,"children":[]},{"value":"10129","label":"Materias Faltantes (o tutorías)","selected":false,"children":[]},{"value":"10134","label":"Actualización de datos","selected":false,"children":[]},{"value":"10137","label":"Otro","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10108","fieldConfigId":"10211","label":"Recinto","description":"Seleccione el recinto al cual está relacionado el caso","descriptionHtml":"<p>Seleccione el recinto al cual está relacionado el caso</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10131","label":"Santiago","selected":false,"children":[]},{"value":"10132","label":"Santo Domingo","selected":false,"children":[]},{"value":"10133","label":"Villa Altagracia","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10112","fieldConfigId":"10215","label":"Nombres","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10113","fieldConfigId":"10216","label":"Apellidos","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10109","fieldConfigId":"10212","label":"Matrícula o Código","description":"Para los estudiantes, colocar su matrícula. Los profesores, colocar su código.","descriptionHtml":"<p>Para los estudiantes, colocar su matrícula. Los profesores, colocar su código.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10106","fieldConfigId":"10209","label":"Correo de la Universidad","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10110","fieldConfigId":"10213","label":"Teléfono Principal","description":"Teléfono Principal de Contacto","descriptionHtml":"<p>Teléfono Principal de Contacto</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Problema","description":"Describa en 2, 3 palabras su caso","descriptionHtml":"<p>Describa en 2, 3 palabras su caso</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"Describa su problema con todos los detalles posibles","descriptionHtml":"<p>Describa su problema con todos los detalles posibles</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Prioridad","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/10039","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/10039","calendarParams":{"firstDay":1,"date":"2025-03-28T19:16:32-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ODBhYjRkNS0xNjJlLTQzNTQtYTA1OS0xNjY2ZTY4MDVmZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMyMDQ5OTIsIm5iZiI6MTc0MzIwMzc5Mn0.xZIxhR4eTLKkSe08eGxnqX_MeQ1qvdpzKZoWylFQmdQ","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"680ab4d5-162e-4354-a059-1666e6805fd0","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}